Terms and Conditions

Last updated: 27/03/2026

Overview

This website is operated by Proferlo Furniture. Throughout the site, the terms “we”, “us” and “our” refer to Proferlo Furniture. Proferlo Furniture offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms and conditions.

Any new features or tools which are added to the current store shall also be subject to the terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

New Zealand Domestic Sales Only

The website information, sales, and service only apply to New Zealand domestic consumers and are governed by New Zealand laws.
All the prices are displayed in New Zealand dollars and transacted and billed in New Zealand dollars.

Payment

When the purchase order is made, the total order value is required to pay. If not, any remaining balance must be paid in full and received by Proferlo Furniture within three days from the date of purchase (only when the full amount is paid, the delivery would be arranged for fulfilment).
A 2%-3% surcharge fee may be imposed by the credit card company, which depends on your card type.

Delivery

We provide Nationwide Delivery across New Zealand, covering most NZ regions.
The delivery fees depend on the shipping distance from our Auckland warehouse. The shipping charge would vary based on product weights, sizes, and delivery addresses. The estimated shipping charge would show up in the cart after entering the shipping address.
The purchased items will be normally delivered on the agreed delivery date after the full order amount is paid. The delivery time may vary depending on the availability of the stock and the delivery address. There is no responsibility to take for the unavoidable delays.
It may not be possible to ship oversized, overweight, or other specific items to rural destinations, or an additional fee would be charged in some circumstances.
If your order is delivered by Proferlo delivery team and the delivery attempt is unsuccessful, the goods will be returned to our warehouse. Customers may collect their order directly from our warehouse at no additional cost, or arrange a redelivery which may incur extra charges.
If your order is delivered by a third-party delivery company and the delivery attempt is unsuccessful due to the recipient being unavailable or unable to receive the goods, the order will be returned to the depot. Redelivery can be arranged, but additional charges may apply and must be paid before a new delivery date is confirmed.
Within 48 hours of receiving goods, any damages that have occurred during transit should be reported to the carrier & store and attached with the relevant evidence such as photos/video.
For more information, please refer to the Delivery Policy.

Pick Up

We provide Free Pickup (Click & Collect) service, while an appointment is highly recommended (due to the high demand, the same-day pick-up is not available, please book your pickup with the customer support team in advance. Thanks for your understanding).
You will receive a pickup confirmation email once your order is available for in-store collection. Orders may be collected during our standard pickup hours. Same-day pickup is not available unless explicitly confirmed by our team.

You can also arrange the third party to pick up orders on your behalf. The person picking up the order needs to have your invoice number and acquire your authority. A pre-arrangement and confirmation are required prior to pick-up.
For more information, please refer to the Pickup Policy.

Policy of Warranty

1. Warranty is applied to and varied across different products, including a minimum 12-month warranty. The mattress warranty will be specified on the product description page

2. Please must check the received goods carefully and report any found defect in time within 48 hours after receiving the items. Any non-structural defects such as loose stitches or scratches reported to the merchant after 48 hours will NOT be covered by the warranty.

3. The products such as floor model stocks, clearance items, repaired products, used items or any products having a defect which has been noticed by the customer before making the purchase are NOT applied and covered by the warranty.

4. Warranty does NOT apply to the products which have been installed or assembled wrongly, used, or stored improperly, misused, abused, changed, or cleaned by the incorrect cleaning ways or inappropriate cleaning materials/products.

5. Warranty does NOT cover normal wear, tear, scratches, cuts, or any damage from shocks or accidents, and any incidental, or consequential damage.

6. Warranty does NOT apply if the product has been placed outdoors or in any humid/strong sunny/extraordinary environment (besides the outdoor furniture).

7. For more information, please refer to the Warranty & Return Policy.

Refund and Exchange

The original order receipt must be provided to be eligible to make claims.

We want you to feel confident when shopping with us. If you decide the item is not suitable, you may request a full refund or exchange within 7 days of placing your order free of charge. Return and exchange is still available after the 7 days window within 30 days of placing your order, restocking fees apply.

When a refund is made, all the eligible refund amounts will be transferred into store credit or returned to the original payment method account.
100% refund (no restocking fee): For unopened items returned within the 7-day return window.
80% refund (20% restocking fee): For unopened items returned after 7 days but within 30 days of purchase.
60% refund (40% restocking fee): For opened items returned within 30 days of purchase, including: Assembled or partially assembled products and Products missing their original packaging but otherwise complete.
The costs of shipping, assembling, and carrying the items upstairs (if applicable) are NOT refundable for the purchased products.
Due to hygiene and safety considerations, any opened bedding products such as a mattress, mattress topper, mattress protector, pillow, or bed linen are NOT eligible for a return, exchange, or refund.
For more information, please refer to the Warranty & Return Policy.

Storage

Proferlo Furniture will hold sold items in our warehouse for up to 30 days from the date the order becomes available for pickup or delivery. If the order is not collected or delivered within this period, it may be cancelled with a 20% restocking fee.
Customers are responsible for arranging pickup or delivery within the 30-day period. If both parties mutually agree to extend the pickup date beyond 30 days, a storage fee of 2% of the order value per day may apply.
If the customer is unreachable during the 30-day period, the order will be automatically cancelled without further notice, and any associated fees will apply.

Marketing and Subscription

By consenting to Proferlo Furniture’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@proferlo.co.nz for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.