We currently accept the most secure and popular payment methods such as Credit/Debit Card (Master, Master), PayPal payments, etc.

No worry, we offer you a secure online shopping environment and all your payment information is fully encrypted and protected by SSL technology. We also provide PayPal Buyer Protection to ensure your best and safest shopping experience.

After placing the order, you will receive an order confirmation email notice, which means your order and payment have been received and are being processed. You will also receive an email update with the shipping reference number when your items are ready to ship or have been fulfilled for shipment.

Normally, the order confirmation mail would be sent immediately after placing the order and you should be able to see it in your mailbox right away. If you have not seen it in the mailbox, it is suggested to check your spam/junk mail folders since it would be sometimes blocked or filtered into these folders. If you still can't find it in your spam/junk mail folder, please feel free to notify us at support@proferlo.co.nz

To accelerate order processing, please make sure to enter the required info correctly such as email, phone number, and address and can be reachable by phone/email.

If you choose to pick up the product in person, please bring and present your Photo ID, invoice number and your corresponding credit card on the spot while picking it up.

We are always here and happy to help, please don't hesitate to drop us an email at support@proferlo.co.nz for any inquiry, and we will reply to you as soon as possible during office hours.

It is a great idea to join our club by registering an account with us, which makes:!

• Your checkout is easy since your address and details can be safely saved in the system, and you don't need to refill all the required info again for your next purchase.
• You can easily access and check all your order status and history, including invoices, purchased items, shipping information and tracking number with just one click.
• You can create a Wishlist for yourself and add all your favourite items for a memo and easy browsing.
• Besides, by creating an account on our website, you can get the most updated news of our new arrival products and special offers, and the best part is that you would get exclusive VIP discounts/gifts on special days such as birthdays. Come to join us NOW!

You can change and update your personal information such as password, phone number, and shipping address anytime by logging into our website. Please bear in mind that all the changes won't apply to any existing or previous orders and the updates can only be used for future orders under the same account.

No worry, you can easily change or reset your password anytime, just simply follow the given instructions online while logging in and enter your account email address, and then we will send you a confirmation mail for you to reset the passwords.

Sure, it is all your decision. You can cancel your mail subscription anytime, just simply click the "unsubscribe" link from the bottom of each newsletter or mail to notify us that you like to unsubscribe from the mailing list.

Yes, most of the furniture products are shipped by the flat pack and require assembling. No worry, you will get a clear instruction/manual in the product package. You can also hire a 3rd party to assemble the product for you at your own expense.