Chia bedside table

Delivery

A shipping estimate will be generated once you have added all items to your shopping cart and verified that your shipping address, suburb, and postcode are correct. All shipping rates are displayed in New Zealand dollars. Delivery charges will be calculated at checkout.
For locations not included in our shipping options, please contact us via email at support@proferlo.co.nz Our staff will assess the shipping fee for you.

• We offer both urban and rural delivery services within New Zealand. Please note that we only deliver within New Zealand. A minimum delivery fee starting from $50 is typically applied, depending on the shipping distance from our Auckland and Christchurch Distribution Center. 
• Payment must be made in full before the purchased goods can be delivered on the agreed date. The delivery time may vary depending on the availability of the stock and the delivery address.
• We will notify you one day in advance before the delivery date if no specific date is specified in the order note or during the order process.
• Private boxes and post office boxes are not acceptable for delivery.
• It may not be possible to ship oversized, overweight or other specific items to rural destinations, or it may incur an additional fee in some circumstances. However, you are more than welcome to contact our customer service to discuss any possible options for your order.

Pick Up

We also provide Free Pickup (Click & Collect) service, while an appointment is highly recommended (due to the high demand, the same-day pick-up is not available, please book your pickup with the customer support team in advance. Thanks for your understanding).

• Our team members will contact you when your items are ready for pick up.
• You can also arrange the third party to pick up orders on your behalf. The person picking up the order needs to have your invoice number and acquire your authority. A pre-arrangement and confirmation are required prior to pick-up.

General Shipping Information

• Deliveries are generally made to your door only (ground floor only).
• There will be an additional charge for express or same-day delivery, carrying goods upstairs or into lifts, assembly, and any extra services upon request. Based on the size and weight of the purchased goods, the costs may vary between $40 and $120 per item, per person and per level of staircase.
• If you require assistance with moving the delivery indoors or upstairs, for larger packages, the availability of upstairs delivery service will be determined based on an on-site assessment by the delivery personnel.
• The delivery staff will follow the standard delivery instructions/directions while fulfilling the orders. No responsibility will be taken for unavoidable delays. Please be aware that the 3^rd party delivery company will not unwrap or remove the packaging from your goods or throw away the packing materials/garbage/old furniture for you.
• If the customer fails to receive the delivery upon our arrival, a new delivery date will be arranged, and a redelivery fee may apply.
• Within 24 hours of receiving goods, any damages that have occurred during transit should be reported to the carrier & store and attached with the relevant evidence such as photos/video.

For more details, please check our Terms& Conditions

Refund and Exchange

The original order receipt must be provided to be eligible to make claims.

Refund

Please choose products carefully before making the purchase since refunds are NOT normally given if you change your mind or make the wrong purchase selection.

1. When a refund is made, all the eligible refund amounts will be transferred into store credit or returned to the original payment method account, refunds do not include shipping charges.

2. If the eligible request is received within 24 hours after making the purchase order (not including the custom orders), full payment or deposit will be transferred into store credit / the original payment method account. If the customer fails to notify the merchant in time within 24 hours, a 10% restocking fee of the total order value will be charged. 

3. If the eligible request is received within 72 hours of the delivery and the received items are still in original packages, a 10% restocking fee of the total order value will be charged for covering the basic costs of picking up items and carrying them downstairs (if applicable). 

4. If the eligible request is received within 72 hours of the delivery and the received items are NOT in original packages or have been used, a 25% restocking fee of the total order value will be charged for covering the costs of picking up items, disassembling assembled furniture and carrying them downstairs (if applicable).

5. The costs of shipping, assembling, and carrying the items upstairs (if applicable) are NOT refundable for the purchased products.

6. For hygiene and safety reasons, any bedding items that have been opened and used, such as mattresses, mattress covers, mattress protectors, pillows, or bed sheets, are not eligible for return, exchange, or refund.

Exchange

1. If the exchange request is made 48 hours before shipping (not including the custom orders), there is no extra charge required to exchange the products (besides price differences). However, if the customer fails to notify the merchant of the exchange in time 48 hours before shipping, a 10% restocking fee of the total order value would be charged. 

2. If the exchange request is made after shipping and the purchased products are still in original packages, besides the price difference, a 10% restocking fee of the total order value, the costs of re-shipping, delivering upstairs and assembling (if applicable) will be charged. 

3. If the exchange request is made after shipping and the purchased items are NOT in original packages or have been used, besides the price difference, a 25% restocking fee of the total order value, the costs of disassembling the assembled furniture, and carrying items downstairs (if applicable) will be charged. 

4. For hygiene and safety reasons, any bedding items that have been opened and used, such as mattresses, mattress covers, mattress protectors, pillows, or bed sheets, are not eligible for return, exchange, or refund.