Refund Policy

Refund and Exchange

The original order receipt must be provided to be eligible to make claims.

Refund

Please choose products carefully before making the purchase since refunds are NOT normally given if you change your mind or make the wrong purchase selection.

  1. When a refund is made, all the eligible refund amounts will be transferred into store credit or returned to the original payment method account, refunds do not include shipping charges.
  1. If the eligible request is received within 24 hours after making the purchase order (not including the custom orders), full payment or deposit will be transferred into store credit / the original payment method account. If the customer fails to notify the merchant in time within 24 hours, a 10% restocking fee of the total order value will be charged. 
  1. If the eligible request is received within 72 hours of the delivery and the received items are still in original packages, a 10% restocking fee of the total order value will be charged for covering the basic costs of picking up items and carrying them downstairs (if applicable). 
  1. If the eligible request is received within 72 hours of the delivery and the received items are NOT in original packages or have been used, a 25% restocking fee of the total order value will be charged for covering the costs of picking up items, disassembling assembled furniture and carrying them downstairs (if applicable).
  1. The costs of shipping, assembling, and carrying the items upstairs (if applicable) are NOT refundable for the purchased products.
  1. For hygiene and safety reasons, any bedding items that have been opened and used, such as mattresses, mattress covers, mattress protectors, pillows, or bed sheets, are not eligible for return, exchange, or refund.

Exchange

  1. If the exchange request is made 48 hours before shipping (not including the custom orders), there is no extra charge required to exchange the products (besides price differences). However, if the customer fails to notify the merchant of the exchange in time 48 hours before shipping, a 10% restocking fee of the total order value would be charged. 
  1. If the exchange request is made after shipping and the purchased products are still in original packages, besides the price difference, a 10% restocking fee of the total order value, the costs of re-shipping, delivering upstairs and assembling (if applicable) will be charged. 
  1. If the exchange request is made after shipping and the purchased items are NOT in original packages or have been used, besides the price difference, a 25% restocking fee of the total order value, the costs of disassembling the assembled furniture, and carrying items downstairs (if applicable) will be charged. 
  1. For hygiene and safety reasons, any bedding items that have been opened and used, such as mattresses, mattress covers, mattress protectors, pillows, or bed sheets, are not eligible for return, exchange, or refund.