COVID 19 Update
To protect and ensure the health and safety of customers and the delivery team, we will provide Contactless Delivery during the pandemic period based on the COVID-19 protection framework.
Orange Light under COVID-19 Protection Framework
When your items are ready for shipping, our customer support or delivery team will contact you to discuss and schedule a suitable delivery time with you.
We will deliver the products to your door (ground door only) under social distance.
We will call out to notify you before arriving or on arrival and make Contactless Delivery under 2 meters or more social distance.
Our delivery team will strictly follow the health and safety principles and make sure the safety of our valued clients and the local community.
We are always here to help you as much as we can in a safe approach. Please don't hesitate to ask any questions which you might have about the delivery.
Orders would be delayed due to the logistic issues of COVID-19
Due to the worldwide lockdown & restrictions caused by the COVID-19 pandemic, we have recently encountered significant delays in supply chain and manufacturing and huge global congestion on both sea and air freight, especially for the long-distance shipment to New Zealand and Australia.
This might affect our originally expected time of product arrival (ETA) and lead to unavoidable delays. We will try our best to notify you of the most accurate lead time if any further updates. Thanks for your understanding and great support for our store.